Service Team Business Analysts

Om tjänsten

Volvo Group Connected Solutions is a global organization that leads the development of Volvo’s connected services and solutions of tomorrow. We work at the forefront of connectivity by collecting and analyzing data from over 900 000 Volvo assets. The organization is set-up to deliver competitive offerings, shorten time to market and provide an arena for new service innovations together with customers, partners and the Volvo Group.Consumer Services is the function within our business that is responsible for the end user services, from idea to development and operation. We work in tight collaboration with the Volvo Group Business Areas and customers. We drive and manage the performance of the services and the business areas portfolios over the life cycle. Together with our stakeholders we create value through fantastic user experience and business enhancing services and products.  We are a team on a journey, creating great results through awesome people, strong relationships and a high performance culture. We aim high; having a passion for people and making our customers succeed. We want to set a new standard for user experience, speed to market and customer value. We will do this through modern leadership, people in focus and a true passion to really make a difference. We who work in this team have a lot of fun, are great collaborators and we all consider ourselves as leaders of our work and owners of our results.  We are now looking for Service Team Business Analysts within Productivity. You will together with UX and architects drive business requirements and work with creating and maintaining the product road map together with the Product Owner. You will be responsible for many contact areas and work closely with different stakeholder which requires you to be an expert at communication. You will work with both internal and external business contacts and act as a bridge to the development teams within your service area representing customer voices internally at Volvo Group Connected Solutions.  You will be working in an environment where both internal and external stakeholders have different ideas and perspectives regarding their service needs. Your task is to make these ideas a reality - which means that your daily work will be to have a holistic view and break down ideas and suggestions to clear and understandable tasks.Key Responsibilities:Drive Business Requirements Have a holistic view Do requirement breakdown, from ideas to Epics and User stories with acceptance criteriaBeing a bridge between development teams, business organizations and customersTravel to our stakeholders to maintain constructive and communicative relationsContinuously reflect upon how we work and how to improve our working way You get an opportunity to work together with highly skilled colleagues in an exciting, global environment which provides a great opportunity to develop both professionally and personally. You will work in close collaboration with our customers and deliver cutting edge solutions and services which drive their profitability and growth. We strive for an agile environment.Welcome to the heart of connectivity!Competence Profile & QualificationsYou are a person who thrives when work is a bit challenging and requires problem solving. You should have the ability to work in a very rapid changing environment with various assignments and still keep the big picture perspective. We believe you are structured, innovative and have a strong customer focus in combination with a business oriented attitude. You enjoy teamwork; contribute with team spirit and likes taking on responsibility.We also believe you have:A university degree in a relevant areaMany years of experience as Business or System Analyst in a global contextAbility to see the big picture, solve problems and communicate efficientlyA global and agile mindset with strong customer focusLocationThe position is based at Lindholmen in Gothenburg, Sweden.TimelineThe final date of sending your application is September 1st.For more information please contact:Mats Hogander, Manager Productivity, +46 739021711 (On vacation. Returning August 12th, 2019)Annika Haverstedt, HR Business Partner, +46 760001869Call: +46 760001869 (On vacation. Returning August 12th, 2019)



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Volvo Group


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