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Technical Customer Service Representative
Trustly is one of the fastest growing technology companies in Sweden. We are expanding to more European markets and currently provide our services in 29 countries. Trustly's payment solutions attract global merchants in five segments; online marketplaces, e-commerce, travel, financial services and online gaming.
Trustly was in 2014 ranked as one of Sweden's fastest growing technology companies by Deloitte. In 2015 ranked as one of the most influential financial tech companies by FinTech City London and one of the 33 hottest Swedish tech companies by the magazines Ny Teknik & Affärsvärlden. Trustly employs 75+ people and is headquartered in Stockholm and with regional offices in Spain and Malta.
Due to our expansion we are looking for additional Technical Customer Service Representatives to join our office in Malta. In this position you will provide quality technical customer support at one of the fastest growing technology companies in Sweden. Are you a technical person with a true service-mind and a fluency in English? Additional language skills (Swedish, Finnish, German, Spanish)? Then you are probably the perfect candidate!
Your main duties will be to help online merchants (B2B) and consumers (B2C) with payments, answer questions regarding the services, back-office tools and also identify any improvements that can be made and suggest how these can be implemented.
This is a full-time position with a diverse work schedule covering Monday to Sunday on a shift basis. The job will include night shifts.
We believe you have a service-oriented personality and a positive attitude, preferably with experience from a support centre or similar. You are proficient in English, both written and spoken. Swedish, German, Finnish or Spanish would be to your advantage, but not a must. We also believe that you enjoy working in a fast changing environment and have a natural feeling for finding new solutions and opportunities while maintaining a detailed and structured approach.
It’s important that you know some SQL, are familiar with databases, and have basic coding knowledge.
We offer you the possibility to take part in driving the evolution of the payments industry. The work that you do at Trustly matters. Our service is used and appreciated by millions of people in their everyday lives. You’ll work in a team with highly talented and motivated people that will help you develop and increase your own skills. And you will have fun while doing so!
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